Shipping & Returns

Caleighs Crystals® offers FREE shipping regular mail shipping on all online purchases within Canada. If you require upgraded shipping, please note that there is a charge for it.

Order Processing Times

Orders placed with Expedited Post will be processed and shipped within 3 business days (unless otherwise notified).  Canada Post Xpresspost, and Canada Post Priority Post orders placed before our shipping cut-off time of 12:00 p.m. CST will be shipped within 1 day, Monday to Friday. Orders placed after 12:00 p.m. CST, or on Saturday and Sunday, will ship the next business day. Please note custom orders will take longer to process.

Order Tracking Information

You will receive an email confirmation when your order has been successfully placed. If you need to adjust your online order, please contact us via text at 306-571-9779 or email us at Adjustments to orders must be made within 1 hour of placing order. Please ensure the shipping address is correct, as once the item has been mailed out we cannot redirect the order. Once the shipping confirmation email is sent, changes can no longer be made to orders.

Shipping Options — Canada

  • Free Shipping – Canada Post regular mail: 2 – 9 business days in Canada (excluding weekends and holidays).
  • $16.95 – Canada Post Xpresspost: 2 – 3 business days in Canada (excluding weekends and holidays).
  • $39.95 – Canada Post Priority Post: 1 – 2 business days for most cities in Canada (excluding weekends and holidays, order must be placed by 12:00 p.m. CST).

Return Policy

All returns are at the expense of the customer
Earrings can be returned for repair or in the case of manufacture defect exchanged for the same colour ordered. We cannot exchange or return earrings for a different colour or size due to hygiene. This is an industry standard.